Return & Refund Policy

At Barrel & Bloom, we want you to be completely satisfied with your purchase. If you experience an issue with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, products must be unused, unopened, and in their original packaging. Proof of purchase is required.

To initiate a return, please contact us at eric@barrelandbloom.ca before sending any products back. If your return is approved, we will provide instructions for returning your order.

Items returned without prior authorization may not be accepted.

Damaged, Incorrect or Defective Products

Please inspect your order upon arrival.

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at eric@barrelandbloom.ca. Including photographs of the product and packaging will help us resolve the issue quickly.

If a product is confirmed to have been damaged during shipping or has a verified quality issue, Barrel & Bloom will provide a replacement, store credit, or refund, depending on the circumstances.

Beverage Products

Because many of our products are food and beverage items, we cannot accept returns of opened products unless there is a verified quality concern.

We reserve the right to refuse returns for products that have been opened, consumed, improperly stored, or altered after delivery.

Non-Returnable Items

The following items are not eligible for return:

• Opened food or beverage products (unless defective)

• Custom or special-order products

• Gift cards

• Clearance or final sale items

If you have questions about a product before purchasing, please contact us and we'll be happy to help.

Exchanges

If you wish to exchange an unopened product, please contact us at eric@barrelandbloom.ca. Exchange requests are reviewed on a case-by-case basis.

European Union 14-Day Cooling-Off Period

If your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the product is unused, unopened, in its original packaging, and accompanied by proof of purchase.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original method of payment. Please allow up to 10 business days for your financial institution to process the refund.

If more than 15 business days have passed since your refund was approved, please contact eric@barrelandbloom.ca.